For custom orders, a 50% deposit is required when your order is placed. This deposit is non-refundable. The balance due must be paid at least 1 week prior to your event or delivery date, whichever is sooner. If final payment is not received at least 2 weeks prior to your event or delivery date, your order will be cancelled.
You may cancel your order at any time. However, any monies paid toward your order are non-refundable. We put a lot of time and heart into our design and craft to make it special for your event. In some cases we may be able to apply your funds to a future order at our discretion.
Refunds are not provided for any reason. We have a full schedule and devote much time and attention to detail and spend many hours planning and preparing for your cake or dessert order before we begin its physical creation.
Any changes to your order are subject to time constraints and product availability and may incur additional costs.
Coloring & Design
We make every effort to match the desired colors for your event. However, keep in mind we are using icing as a medium, which can fade when exposed to certain temperatures and light. For this reason, an exact match is not guaranteed. The same is true for the design of your cake. Every effort will be made to create the design to your specifications within the limitations of the mediums used.
While your cakes and desserts will be built as sturdy as possible, please keep in mind that the medium itself is fragile. Any cake or dessert that is placed outside may melt or deform due to heat. We are not responsible for your order once it has been delivered to you or your event venue. If you’re having an outdoor event, please make sure the venue has refrigeration available and your cake or other baked goods will be left outside for a very limited time.
We design your cake to serve the number of guests you specify. Our serving sizes are based on a 1”x2” piece of cake. If you’re cutting larger slices and run out of cake, we cannot be held responsible to provide additional cake. Please ensure you take this into consideration during your consultation and before ordering.
While we make every effort to accommodate those with food allergies and/or sensitivities, we do offer all types of ingredients in our cakes and desserts and use them all in the same kitchen. Every effort will be made to keep your identified allergens away from your cake. However, our kitchen does use gluten, eggs and nuts regularly.
Delivery & Pickup
We are happy to deliver your cake, or you are welcome to pick it up. Every effort is made to ensure your cake is stable and ready for transport in either case. Upon delivery or pickup, we’ll confirm that you’re happy with your order. At that time, we consider the order complete. We encourage you to take care with your cake or other desserts, as after your order is delivered or picked up, we are no longer responsible for your cake or other ordered items.
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